Refunds & Returns: The DaySells Guarantee

1. The 7-Day Protection Window

You have 7 days from delivery to inspect your item while your payment settlement is safely paused.

The safest time to request a refund is while the payment settlement is paused (before you click "Confirm Receipt").

Item Delivered

The 7-Day countdown begins.

Inspect It

Check for defects.

If you find an issue, click "Report Problem" immediately. Do NOT click "Confirm Receipt" if you intend to return the item.

2. After Confirmation (Disputes)

Once you confirm receipt, the settlement is triggered. Returns become 'Disputes' and are harder to process.

Clicking "Confirm Receipt" is a binding action that triggers the direct settlement to the seller. Refunds after this point are not guaranteed and require opening a manual Dispute Ticket. DaySells acts as a mediator, but we cannot automatically reverse payments once the bank settlement is complete.

3. Secure Payment Reversals

Refunds are reversed directly to your original payment method.

To ensure financial compliance and security, DaySells processes refunds via Direct Payment Reversals.

Card Reversal: Funds are routed back to the exact card or bank account used for the purchase.
Processing Time: Takes 5-7 Business Days depending on your bank and NIBSS networks.

4. Coin Revocation

If you earned Loyalty Coins for a purchase that is subsequently refunded, those Coins will be automatically deducted from your balance. If you have already spent the coins, the equivalent value (Naira) will be deducted from your refund amount.